Frequently asked questions
1. What is United Ridge?
United Ridge is an online store that offers trending and high-quality products from trusted suppliers around the world — all at affordable prices. We handle everything from order processing to delivery so you can shop stress-free.
2. Where are your products shipped from?
Our products are shipped from our partner warehouses located in the USA, Europe, and Asia — depending on product availability and your delivery address. This helps us keep prices low and ensure fast delivery.
3. How long will my order take to arrive?
Processing Time: 1–3 business days
Shipping Time: 7–14 business days (depending on location)
You’ll receive a tracking number via email once your order has been shipped.
4. Do you provide tracking information?
Yes! Once your order has been shipped, we’ll email you a tracking link so you can follow your package every step of the way.
5. Why does my tracking number show no updates?
Sometimes tracking info can take 3–5 days to update after your package is shipped. Don’t worry — your order is still on its way! If it hasn’t updated after 7 days, please contact our support team.
6. Can I change or cancel my order after placing it?
We process orders quickly, so please contact us within 12 hours of placing your order if you need to make changes or cancel it. After that time, the order may already be in shipment and can’t be modified.
7. What is your return policy?
We offer a 30-day return policy for defective or damaged items.
If your product arrives damaged or not as described, contact us within 30 days of delivery for a replacement or refund.
8. Do you offer refunds?
Yes, refunds are available for defective, damaged, or missing items. Please contact us with your order number and a photo of the issue, and our team will resolve it quickly.
9. What if I ordered the wrong size or color?
If your order hasn’t been shipped yet, we’ll happily update it. Once shipped, we can’t guarantee changes — but you can still contact us, and we’ll try our best to help.
10. Do you offer worldwide shipping?
Yes, we ship to most countries worldwide. If your country isn’t listed at checkout, please contact us, and we’ll confirm availability.
11. What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, Shop Pay and Google Pay payment options available at checkout.
12. Is my payment information secure?
Absolutely. United Ridge uses industry-standard SSL encryption and trusted payment gateways to keep your personal and payment data 100% secure.
13. How can I contact your support team?
You can reach us anytime at 📧 support@unitedridge.com or through our Contact Us page. Our customer service team typically replies within 24 hours.
14. What makes United Ridge different?
We focus on quality, trust, and affordability. Each product is carefully selected and tested to ensure customer satisfaction — plus, our team is always available to help with any questions.
